Terms & Conditions

Last updated on Feb 19th, 2025

DIRECT2OUTLET PVT. LTD.: TERMS OF USE

Welcome to Direct2Outlet.com. This document is an electronic record in terms of the Information Technology Act, 2000 and published in accordance with the provisions of Rule 3) of the Information Technology (Intermediaries guidelines) Rules 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of Direct2Outlet marketplace platform - www.Direct2Outlet.com (hereinafter referred to as "Platform")

The Platform is owned by Direct2Outlet Private Limited, having its registered office at 2nd Floor, Tower C, DLF Cyber Greens, DLF CITY Phase 3, Gurgaon -122002 Haryana, India.

Your use of the Direct2Outlet and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Direct2Outlet including the applicable policies which are incorporated herein by way of reference. By mere use of Direct2Outlet, you shall be contracting with Direct2Outlet Private Limited, the owner of the Platform. These terms and conditions including the policies constitute Your binding obligations, with Direct2Outlet.

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on Platform by providing data while registering on the Platform as Registered User. The term "Direct2Outlet","We","Us","Our" shall mean Direct2Outlet Private Limited and its affiliates.

When You use any of the services provided by Us through the Platform, including but not limited to, (e.g. Product Reviews and Ratings), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. You shall ensure to review these Terms of Use periodically for updates/changes. Your continued use of the Platform following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, we grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform. By impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by Direct2Outlet Policies including but not limited to Privacy Policy as amended from time to time.

1. User Account, Password, and Security:

If You use the Platform, you shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or not in accordance with this Terms of Use, we shall have the right to indefinitely suspend or terminate or block Your access on the Platform.

If there is reason to believe that there is likely to be a breach of security or misuse of Your account, we may request You to change the password or we may suspend Your account without any liability to Direct2Outlet, for such period of time as we deem appropriate in the circumstances. We shall not be liable for any loss or damage arising from Your failure to comply with this provision.

In the event of a device being associated with multiple logins or signups, as a measure to enhance customer's security and privacy as well as safeguarding your sensitive information for any potential risks, Direct2Outlet sometimes consider moderating users and their association with devices while using the Direct2Outlet app or website.

Your mobile phone number is treated as Your primary identifier on the Platform. It is your responsibility to ensure that your mobile phone number and your email address is always up to date on the Platform. You agree to notify Us promptly if your mobile phone number or e-mail address changes by updating the same on the Platform through an OTP verification. You agree that Direct2Outlet shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your Account in cases, including, where You have failed to update Your revised mobile phone number and/or e-mail address on the Platform. You agree to immediately notify Direct2Outlet of any unauthorized use/breach of your password or account.

If You share or allow others to have access to Your account on the Platform ("Account"), You shall be solely liable and responsible for all the activities undertaken under Your Account, and any consequences therefrom.

If You have not accessed Platform for a period of 2 (two) Years, your data (including transactional data) will be deleted from Our record, and You will not be able to access such data.

2. Services Offered:

Direct2Outlet, through the Platform, enables Users to purchase original merchandise such as clothing, footwear and accessories from various fashion and lifestyle brands (collectively, "Products"). The Products can be purchased through the Platform through various methods of payments offered. The sale/purchase of Products shall be additionally governed by specific policies of sale, like cancellation policy, exchange policy, return policy, etc. (which are found on the FAQ tab on the Platform and all of which are incorporated here by reference). It is clarified that at the time of returning a product, users are required to ensure that the product being returned is unused and has the original tags intact. If the product returned by the user is used, damaged or if the original tags are missing, the user’s return request shall be declined, and the said product shall be re-shipped back to the customer. In the event that the return request is declined, the user shall not be eligible for a refund, and Direct2Outlet assumes no liability in this regard. Further, in the event that the user fails to accept the receipt of the said re-shipped product, the user shall continue to be not eligible for a refund, and Direct2Outlet assumes no liability with respect to the return or refund for the said re-shipped product. In addition, these Terms of Use may be further supplemented by Product specific conditions, which may be displayed with that Product.

Direct2Outlet does not warrant that Product description or other content on the Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

3. Platform for Transaction and Communication:

Henceforward:

  • Direct2Outlet does not make any representation or Warranty as to specifics (such as quality, value, salability, etc.) of the products or services proposed to be sold or offered to be sold or purchased on the Platform.
  • At no time shall Direct2Outlet hold any right, title or interest over the products nor shall Direct2Outlet have any obligations or liabilities in respect of such a contract entered into between Buyers and Brands.
  • The Direct2Outlet is only a platform that can be utilized by Users to reach a larger base to buy products or services. Direct2Outlet only provides a platform for communication, and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Brand and the Buyer. At no time shall Direct2Outlet hold any entered right, title or interest over the products nor shall Direct2Outlet have any obligations or liabilities in respect of such contract. Direct2Outlet is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
  • Pricing on any product(s) as is reflected on the Platform may be due to some technical issue, typographical error or product information published by the brand may be incorrectly reflected and in such an event a Brand may cancel such your order(s).
  • You release and indemnify Direct2Outlet and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Direct2Outlet and specifically waive any claims that you may have on this behalf under any applicable law. Notwithstanding its reasonable efforts on that behalf, Direct2Outlet cannot take responsibility for or control the information provided by other Users which is made available on the Platform.

4. Conduct and Rules on the Platform:

  • You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve Our right to bar any such activity.
  • You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password "mining" or any other illegitimate means.
  • You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity
  • The Brand Content posted does not necessarily reflect Direct2Outlet views. In no event shall Direct2Outlet assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Platform.
  • Direct2Outlet hereby claims any guarantees of exactness as to the finish, appearance, size, color etc., of the final Product as ordered by the User. Direct2Outlet has a limited Return & Exchange Policy, that offers you the option to return or exchange items purchased on Direct2Outlet within the return/exchange period only in case of a wrong order delivery or product damage / mismatch, subject to review and approval by Direct2Outlet. In case of your eligibility to return or exchange of the purchased item, please refer to the "Return and Exchange Policy" available on https://www.direct2outlet.com/pages/faq.

5. Payment

While availing any of the payment method/s available on the Platform, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

  • Lack of authorization for any transaction/s, or
  • Exceeding the preset limit mutually agreed by You and between 'Bank/s', or
  • Any payment issues arising out of the transaction, or
  • Decline of transaction for any other reason/s

All payments made against the purchases/services on Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Platform will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Platform.

Before shipping / delivering your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.

6. Compliance with Laws:

  • As required by applicable law, if the Customer makes a purchase of an amount equal to or above INR 2 00 000.00, the Customer will be required to upload a scanned copy of his/her PAN card on the Platform, within 4 days of making the purchase, failing which the purchase made by the Customer will be cancelled. The requirement to submit the PAN card arises only once and if it has been submitted once by the Customer, it need not be submitted again. The order of the Customer shall stand cancelled if there is a discrepancy between the name of the Customer and the name on the PAN Card.

Buyer's arrangement with Issuing Bank:

  • All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.
  • All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which supports Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.

7. Charges

Subject to the Terms of Use and the below terms and conditions, Direct2Outlet may levy a Convenience charge on all / low value orders on the Direct2Outlet Platform, as below.

  1. The fee shall be specified on the shopping bag page on the Direct2Outlet Platform.
  2. The fee shall be charged on the overall order value.
  3. Direct2Outlet reserves the right to modify/waive off the fee from time to time.
  4. The Fee shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws for making payments to Direct2Outlet Private Limited.

8. Indemnity:

You shall indemnify and hold harmless Direct2Outlet, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

9. Trademark, Copyright and Restriction:

The platform is controlled and operated by Direct2Outlet, and products are sold by respective Brands. All material on Platform, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Direct2Outlet is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other Direct2Outlet or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

10. Limitation of Liability:

In no event shall Direct2Outlet be liable for any indirect, punitive, incidental, special, consequential damage or any other damage resulting from:

  • the use or the inability to use the Services or Products
  • unauthorized access to or alteration of the user's transmissions or data
  • breach of condition, representations or warranties by the manufacturer of the Products
  • any other matter relating to the services including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Platform or Service. Direct2Outlet shall not be held responsible for non-availability of the Direct2Outlet during periodic maintenance operations or any unplanned suspension of access to the Direct2Outlet. The User understands and agrees that any material and/or data downloaded at Direct2Outlet is done entirely at Users’ own discretion and risk and they will be solely responsible for any damage to their mobile or loss of data that results from the download of such material and/or data. To the maximum extend that is permissible under law, Direct2Outlet’s liability shall be limited to an amount equal to the Products purchased value bought by You. Direct2Outlet shall not be liable for any dispute or disagreement between Users

11. Termination:

Direct2Outlet may suspend or terminate your use of the Direct2Outlet or any Service if it believes, in its sole and absolute discretion, that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Service or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms of Service will survive indefinitely unless and until Direct2Outlet chooses to terminate them.

  • If You or Direct2Outlet terminates your use of the Platform or any Service, Direct2Outlet may delete any content or other materials relating to your use of the Service and Direct2Outlet will have no liability to you or any third party for doing so. However, your transactions details may be preserved by Direct2Outlet for purposes of tax or regulatory compliance.
  • Direct2Outlet may unilaterally terminate Your account on any event as mentioned in the Terms of Use under the point no. 4. User Conduct and Rules on the Platform. Any Direct2Outlet credits earned as goodwill compensation, earned via loyalty or referral program or promotional campaigns or earned through gift cards purchased on other platforms will be forfeited in such cases. Returns/Refund for such Users shall be at the sole discretion of Direct2Outlet.
  • If You use any false e-mail address or use the portal for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company or mislead Direct2Outlet by sharing multiple address and phone numbers or transacting with malafide intentions then Direct2Outlet reserves the right to refuse access to the portal, terminate accounts including any linked accounts without notice to you.

12. Jurisdictional Issues/Sale in India Only:

Unless otherwise specified, the material on the Platform is presented solely for the purpose of sale in India. Direct2Outlet make no representation that materials in the Platform are appropriate or available for use in other locations/Countries other than India. Those who choose to access Platform from other locations/Countries other than India do so on their own initiative and Direct2Outlet is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

13. Governing Law:

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, applicable authorities at Gurgaon. The place of jurisdiction shall be exclusively in Gurgaon.

14. Disclaimer:

You acknowledge and undertake that you are accessing the services on the Platform and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through Direct2Outlet. We shall neither be liable nor responsible for any actions or inactions of the Brands nor any breach of conditions, representations or warranties by the Brands or manufacturers of the products and hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between You and the Brands or manufacturers of the products. We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on the Platform. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. At no time shall any right, title or interest in the products sold through or displayed on Platform vest with Direct2Outlet nor shall Direct2Outlet have any obligations or liabilities in respect of any transactions on Platform.

Delivery Related - User agrees and acknowledges that any claims regarding order delivery (including non-receipt/ non- delivery of order or signature verification) shall be notified to Direct2Outlet within 5 days from the alleged date of delivery of product reflecting on the Direct2Outlet portal. Non notification by You of non-receipt or non-delivery within the time period specified shall be construed as a deemed delivery in respect of that transaction. Direct2Outlet disclaims any liability or responsibility for claims regarding non-delivery, non-receipt of order (including signature verification in Proof of delivery) after 5 days from the alleged date of delivery of product reflecting on the Direct2Outlet portal.

15. Customer Support

In accordance with the Information Technology Act 2000 and rules made there under the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

Direct2Outlet Pvt Ltd,

2nd Floor, Tower C, DLF Cyber Greens,

DLF CITY Phase 3, Gurgaon -122002 Haryana, India

Contact us: customercare@direct2outlet.com

Phone: 0124-4011777

Time: Mon – Fri (9:00 - 18:00)

Customer Support: You can reach our customer support team to address any of your queries or complaints by clicking the link, selecting your order: https://www.direct2outlet.com/pages/contact